EV Charging Migration Guide: Switching EV Charging Software

Switching to a better EV charging software is becoming more common as EV charging technology advances with new features and updates. Many property managers, developers, and operators who installed EV chargers in their condo buildings are realizing their provider’s software doesn’t meet their needs. 

Whether you’re experiencing unreliable customer support, confusing software, or limited compatibility, an EV charging network migration to a better software provider can solve these issues without replacing your existing chargers.

Common challenges with EV charging providers

Many condo buildings experience issues with their EV charging software such as:

• Complex or outdated dashboards that make ongoing management difficult
• Limited visibility into charger usage and energy data
• Unresponsive or slow support from their EV charging provider when experiencing issues
• High, recurring software fees
• Proprietary software that locks you into one hardware brand

Learn more: Why Open Charge Point Protocol (OCPP) is Essential for the EV Charging Industry

How does an EV charging migration work 

With the right software provider, you can migrate your EV charging network smoothly and without any downtime.

Here’s how an EV charging migration typically works:

1. Site assessment: We review your existing charger models and network setup.
2. Compatibility check: Our team ensures your chargers are OCPP-compliant and ready for integration.
3. Software setup: We configure our software to match your property’s billing information, access control, and power management needs.
4. Seamless transition: Your network is switched over without interrupting charging access for users.
5. Ongoing customer support: You get access to a local support team, real-time monitoring, and continuing software updates with no hidden fees.

Learn more: Complete Guide to EV Charging Stations and How They Actually Work

If I switch to a new charging software, can I keep my existing chargers?

Yes, if your chargers are OCPP-compliant, your new EV charging provider can integrate with them. That’s one of the biggest advantages of open protocol charging systems, you can change the software without replacing the hardware.

If your chargers are not OCPP-compatible, your new EV charging provider can help assess upgrade options or recommend cost-effective replacements that future-proof your setup.

Related: 
Understanding The Different EV Chargers Types
What Is The Best EV Charging Solution For Your Condo Building?

How much does switching EV charging software cost?

In most cases, switching EV charging software is much more affordable than people expect.

Your only potential cost comes from non-OCPP chargers that require an upgrade or replacement. Even then, our team provides a clear plan and transparent pricing before any work begins.

Related: 
Power Management System for EV Charging
How to Save Money With Smart EV Charging

Why should I switch my EV charging software?

EV charging software plays a major role in how reliable, efficient, and user-friendly your charging system is. If your current platform isn’t meeting expectations whether due to poor performance, limited features, or high costs, it may be worth exploring alternatives to improve performance for both administrators and EV drivers.

Common reasons EV owners and building managers switch software include:

• Improved reliability: Modern software platforms tend to offer more stable performance, fewer outages, and better support for multi-user or multi-charger environments.
• Better user experience: Newer charging systems often provide cleaner interfaces, easier payment flows, and improved accessibility for both drivers and administrators.
• Cost efficiency: Some software options have simpler, lower or more transparent pricing models, which can reduce ongoing operational costs.
• Stronger reporting tools: Access to real-time energy usage, revenue tracking, and charger performance data can make it easier to manage a charging network effectively.
• More flexible access control: Being able to configure shared or private access, especially in condos or workplaces, can improve security and reduce misuse.

Related: 
EV Charging Software for Condos
Private or Shared EV Chargers? Choose the Right EV Charging Solution for Your Condo

Make the switch today with an EV charging migration